I've had an Ebay shop for a while now, and it's fair to say that stock moves fairly quickly there. But Ebay's mindset and my own are at odds when it comes to customer interaction, and so I'm moving away. After a year looking around and trying different things, I've settled on a mixture of Preloved.co.uk and my own website.
Preloved seemingly has the opposite mindset to Ebay in that it positively encourages buyers and sellers to interact, to talk to each other, to communicate properly in the way that millions of years of evolution has enabled us to.
One of the things I absolutely aim to deliver to each and every customer is a level of service that seems to be all too uncommon these days. I'm talking about the level of customer service that our grand parent's talked about, a level of service that has gone the way of gas lights and tea dances.
One of the nicest things about taking my business philosophy back into my own hands and away from Ebay's total control is pricing; I can now enjoy a thoroughly good haggle with customers over the prices of my vintage and used stock (even though I try to be very competitive!) Additionally I've been able to reduce the prices of new items now that Ebay aren't taking an ever-increasing slice of my pie.
Don't get me wrong here, I'm not knocking Ebay. They have a philosophy backed-up with reams of policies and it's very much a case of 'take it or leave it'. But it's not how I operate. I wish them well, they have achieved great success. But as one of the little people that their CEO describes as "white noise", I think it's time to leave and start doing things properly.
You will find all regular stock new items like needles etc in my Needle Shop on this web site, and an RSS feed of my current Preloved listings in the Shop section. Visit Preloved at this link to see ALL my current treasure.
I look forward to serving you soon,
Graham
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